The
Highlands Red Cross is a proud partner with the Cumberland, Harnett,
and Hoke County United
Way organizations
Open Positions
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Chapter Executive
The Highlands Chapter of the American Red Cross, located in Fayetteville, NC, seeks a Chapter Executive to provide vision and strategic leadership to a management team of both paid and volunteer staff.
The Chapter Executive ensures the delivery of top quality programs including disaster preparedness and response, Health and Safety education and armed forces emergency services while engaging the community as donors, volunteers and supporters of the organization. The Chapter Executive acts as a representative of the Red Cross in the local community and works to develop collaborative relationships with external audiences including government, business, other charitable and social service agencies and the media.
Qualified candidates will have a BS/BA in administration or relevant equivalent experience plus 5 years in business or administration. Experience in the management of a non-profit and fundraising preferred. In return, we offer a competitive salary and benefits package and the opportunity to make a real difference in your community.
Please send resume and cover letter, including salary requirements to jadams2617@aol.com no later than August 7, 2008. Please note “Highlands Chapter” in the subject line of the e-mail. E.O.E.
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Director of Health and Safety Services
Department Health and Safety Services
FLSA Classification Exempt $25K
Revision Date June 24, 2008
Organization Summary Responsible for sales, planning and evaluation. Responsible for the strategic development, design, direction and management of multiple Health & Safety Services (H&SS) programs and services within the chapter jurisdiction (Bladen, Cumberland, Harnett, Hoke and Sampson counties) and for ensuring coordination of activities with other chapters and overall national direction.
Duties/ Essential Functions
1. Staff Management. Recruits, develops, supervises and evaluates department employee and volunteer staff. Staff consists primarily of paid and volunteer instructors, and volunteer administrative support.
2. Customer Service Management. Develops and implements customer account management system. Establishes and maintains customer service standards to ensure customer satisfaction, as well as compliance to established organizational guidelines. Evaluates customer satisfaction levels, develops and implements alternative service delivery methods to better meet customer needs, if necessary.
3. Program and Fiscal Management. Directs and coordinates activities concerned with the implementation of the program objectives. In consultation with chapter management, establishes budget, including projected revenue and expenses. Responsible for meeting revenue projections. Analyzes and controls expenditures to conform to budgetary requirements.
4. Marketing. Develops pricing structure for products and services based on organizational policy and customer and market data. Formulates advertising campaigns, publicity releases and promotional activities.
5. Sales Planning. Conducts market analyses to determine existing and potential customer needs and volume potential while making sales plans. Formulates sales forecasts and translates them into operational and profit plans to achieve growth and sales objectives.
6. Sales Execution. Contacts prospects to sell products and services, explaining features and benefits and how they meet prospects’ needs, demonstrating the products and services, and helping to apply them in the best way. Answers questions, providing referrals when necessary.
7. Sales Management. Develops, analyzes and reviews sales reports to ensure achievement of revenue goals. Analyzes records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments and obligations incurred. Oversees development and maintenance of potential customer lists.
8. Relationship Management. Establishes and maintains relationships with external agencies, funding sources, businesses, internal customers and other stakeholders.
Equipment, Computer Software/ Hardware and/or Tools
Word processing applications
Database applications
Spreadsheet applications
Customer-tracking applications
CRM applications
Other skills and related competencies
- Demonstrated ability to effectively manage multiple, diverse commitments simultaneously and with a strong results-driven orientation.
- Ability to communicate effectively in oral and written presentation to a broad range of audiences.
- Experience implementing service delivery systems.
- Sales and sales management success.
- Demonstrated ability to negotiate with stakeholders.
- Volunteer management experience, including recruitment, training, supervising work activities, and performance management.
- Ability in establishing external business relationships and experience in leading projects/activities crossing organization-wide boundaries.
- Capacity to learn, understand and sell new products/ programs. Either brings relevant Health & Safety knowledge and skills in the product lines or develops in-depth knowledge and skills within a reasonable period while on the job.
- Experience in grant and proposal writing.
To Apply please mail resume to Chapter at 807 Carol Street, Fayetteville, NC 28303. or fax to 910-867-6004
Highlands Chapter Office: 807 Carol Street | Fayetteville, NC 28303 |
Contact Us - ph: (910) 867-8151 | fax: (910) 867-6004 | M-F 8am-5pm